Frequently Asked Questions

FAQs

On the website www.guesthousebarcelona.com/reservation you can consult room availability in your favorite Guest House. Once selected the dates and room and all details required completed, within 24hs you will receive an e-mail confirming that the reservation has been made.

A reservation is confirmed with a pre-payment of aprox. 20% by credit card. Remember! this pre-payment is not refundable. The remaining part of the reservation we will ask you the payment during check in. Please check your reservation confirmation and notify us by e-mail at reservas @ guesthousebarcelona.com if any error were detected. Sending your credit card information implies acceptance of these terms and conditions.

The cancellation and modification are free of charge (except pre-payment) until 5 days before your arrival at our Guest House. Otherwise you will be charged the entire stay.

We promise you to have your room ready at 3pm. The check in close at 10pm to ensure the good rest of the people who are staying in our Guest Houses. The check out is at maximum 11am.

It is not a problem! Our check in is from 3pm to 10pm. If your room is not ready yet, you can leave your things with us until check-in time in order that you can start to explore the city.

Our check in is until 10pm. We do it to ensure the good rest of the people who are staying in our Guest House. If you know you won’t arrive on time for your check-in we need you to contact us by email or WhatsApp at +34 644 429 834 in order to keep your reservation.

The late check-out is not possible, due we love to have the room ready on time for the next guests (as we do it with you). If you still have more hours to enjoy the city, let us know! We can recommend you excellent lockers for your suitcases.

All our Guest Houses are non-smoking (balconies included) in compliance with state law. A 200€ cleaning fees will be charged to your credit card if you smoked on the Guest House or in you room.

We cannot imagine travelling without your best friend. For that reason, the pets are welcome. We have bed and feeder-drinker available. The pet's price is 12,00€/day. We kindly ask you to let us know in advance if you plan to bring your pet to welcome it as it deserves!

We cannot imagine travelling without your best friend. For that reason, the pets are welcome. We have bed and feeder-drinker available. The pet's price is 12,00€/day. We kindly ask you to let us know in advance if you plan to bring your pet to welcome it as it deserves!

Yes! and it is for free! To enjoy this service, we kindly ask you to leave the room before 11:00hs. Otherwise, we will not be able to clean your room.

We cannot imagine travelling without your best friend. For that reason, the pets are welcome. We have bed and feeder-drinker available. The pet's price is 12,00€/day. We kindly ask you to let us know in advance if you plan to bring your pet to welcome it as it deserves!

Articles left behind by Guest House's guests and found after departure will be kept for collection by owner up to 10 (ten) days after check out. After that time, unclaimed items will be disposed by the Guest House as seen fit.

We do not have kitchen for guests' users, we are sorry!. But we have a small fridge, water kettle, coffee, sponge-cakes and apples at your disposal 24 hours a day.

Of course! During check in we will provide you a couple of keys in order that you can enjoy your trip with total freedom.